Ritz Carlton calls it “Radar-On Antenna Up”. A couple years ago I had the pleasure of hearing a representative from the Ritz speak about the importance of noticing what isn’t being said, what lies between the spoken words and desires of the customer. For them, this wasn’t about innovation, but customer service. But what if […]
Business
You won’t believe what they did with…
Resources and capabilities are abundant. In a world full of materialism and the need to accumulate it may sometimes feel that everything has already been invented. I’m here to tell you invention will never stop – and you already have everything you need to innovate and create something new and exciting. Have you seen the […]
Notice and act…
Trends. Fads. Early adapters. Making a movement…. How much attention are you paying to what is happening in the world around you? Can you take that data and synthesize it into a compelling product or service? Companies are doing this everyday. Let’s examine closer… Twitter: Harnessing the growing popularity of text messaging, Twitter started with […]
Between the Carrot and the Stick
You’ve heard the analogy, the combination of reward and punishment to motivate and drive employees forward. In one hand you hold the carrot in front of your employee – just a little bit further, push just a little bit harder, and he can have this tasty reward. In the other hand you hold the stick, […]