What a year! “I’ve never done this before.” That’s a statement I’ve said many times this year, and no sense ending the year without at least one more first, my first year in review post. And like many of the other firsts I have had this year, I don’t really know how to do this, […]
Innovation
4 Steps to Approach Innovation and Creative Problem Solving
So you have a problem, now what? There is so much out there on innovation, design thinking, and creative problem solving, it’s hard to know where to start. In previous posts we’ve reviewed that you are creative, and where ideas come from. But how do you go from problem, to ideas, to actual solution? We’ve […]
The 21st Century Suggestion Box
Ritz Carlton calls it “Radar-On Antenna Up”. A couple years ago I had the pleasure of hearing a representative from the Ritz speak about the importance of noticing what isn’t being said, what lies between the spoken words and desires of the customer. For them, this wasn’t about innovation, but customer service. But what if […]
You won’t believe what they did with…
Resources and capabilities are abundant. In a world full of materialism and the need to accumulate it may sometimes feel that everything has already been invented. I’m here to tell you invention will never stop – and you already have everything you need to innovate and create something new and exciting. Have you seen the […]
Notice and act…
Trends. Fads. Early adapters. Making a movement…. How much attention are you paying to what is happening in the world around you? Can you take that data and synthesize it into a compelling product or service? Companies are doing this everyday. Let’s examine closer… Twitter: Harnessing the growing popularity of text messaging, Twitter started with […]