You’ve heard the analogy, the combination of reward and punishment to motivate and drive employees forward. In one hand you hold the carrot in front of your employee – just a little bit further, push just a little bit harder, and he can have this tasty reward. In the other hand you hold the stick, […]
Author: Christy Hemmingway
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I’m a student of the customer experience. I can’t go into any business without silently judging how they handle every aspect of my interaction. I blame this on two things – first my mom was a small business owner when I was younger and for her business the customer always came first. Second, I have […]