When I first started looking for images to tag into this blog post I searched values, because that’s what it’s about. What surprised, and maybe didn’t surprise me at the same time, was that the images were all of money and currency. And so it feels fitting to start there – with money. Often when […]
Customer
The 21st Century Suggestion Box
Ritz Carlton calls it “Radar-On Antenna Up”. A couple years ago I had the pleasure of hearing a representative from the Ritz speak about the importance of noticing what isn’t being said, what lies between the spoken words and desires of the customer. For them, this wasn’t about innovation, but customer service. But what if […]
Unleash your inner child…
If you want success in business sometimes you have to stop being so grown up. It may seem counter-intuitive, however, sometimes going against your intuition is not such a bad thing. As children we are too ignorant to know any better, and so we challenge everything around us, trying to suss out what is relevant […]
Customers – we all have them and we all are one…
Many times in your life you are going to purchase things – cars, books, watches, apples, etc. – and each time your experience in purchasing will range somewhere on the continuum from indescribably horrible to incredible. Quite often you will find yourself somewhere in the realm of indifferent and not memorable. And if you are […]